Frequently Asked Questions

This section of the site endeavours to answer some of the most common queries, thus saving you the time and inconvenience of contacting DHL customer service. These frequently asked questions are divided into a number of categories. Choose the category you think your question is most likely to be included in, and click on the link. This will take you to a page containing the answers to the most frequent queries. If your question is not covered in these pages, please contact us using our special form (accessible from the service box in the top right of this screen). We will respond to you directly and, if we believe other users would benefit from the information, we will add it to these pages.