Value-added Services
Shipping convenience with a range of value-added service options to support our road and rail freight services.
Service Options
The service options listed below are intended as an overview or distillation of what DHL offers from country to country. For more detail on local variations, please contact your local 
Customer Service Center for assistance.
Customer Service Center for assistance. Special Pick-up and Delivery Services
DHL offers a range of special collection and delivery options including:
- Outside normal business hours
- Weekend and holiday service
- Remote areas service
- Special vehicles for heavy or bulky shipments (on special request only)
- Delivery on appointment
Information Services
An extensive range of information services are available for individual or complete shipment management:
- Performance and quality rating
- Customs Clearance and Brokerage, e.g. import-, export- and transit formalities or temporary export
- Advice on customs regulations and documentation. Our Trade Automation Service offers the industry's most comprehensive trade and customs information for: duties and tax estimates; product codes and compliance; trade regulations and restricted parties. Alternatively, you can always contact Customer Service or your local Sales Executive.
Dangerous Goods
DHL is fully certified to handle all types of Dangerous Goods for road and rail freight except for Class 1, Class 6.2 and Class 7. This is in accordance with ADR Dangerous Goods regulations and with the regulations issued by country and local governing agencies.
Read more about Dangerous Goods
Read more about Dangerous GoodsPayment/Billing Services
DHL offers flexible billing and payment options for transport charges, duties and taxes. This flexibility gives you the freedom to bill the sender, receiver or a 3rd Party.
Insurance
On top of the standard DHL liability, we provide insurance services that offer our customers financial protection against all risks of physical loss or damage from almost any external cause.
For more information or to check local availability of any value-added services, please contact your localcustomer service department.
For more information or to check local availability of any value-added services, please contact your local
customer service department.
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