Supply Chain Management
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Comprehensive supply chain management services.
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Supply Chain Management
Independent 4PL Services
DHL acts as a general, impartial contractor by offering comprehensive supply chain management services from a single source.
International Supply Chain
Our international supply chain management solutions are focused on helping you take increased control of international inbound supply chain to maximise the value of international and global sourcing.
We seek to help our customers:
Our customer-focused solutions are built up from the following core services:
Global forwarding services are provided across all major routes.
We seek to help our customers:
- Give visibility of the upstream supply chain, and enable earlier decision making
- Create a more agile supply chain, better able to respond to changes in consumer demand
- Reduce lead times, inventories, and associated storage costs
- Reduce product costs by moving value added activities to lower wage countries
Our customer-focused solutions are built up from the following core services:
- Origin management, including: vendor management; supplier collections; customs brokerage; consolidation services and value-added services
- Global forwarding, including: air/ocean/road/rail freight forwarding and management; European managed transport
- Destination management, including: port and demurrage management; customs brokerage; de-consolidation and pre-retail services; port to distribution centre transportation; direct store delivery (US only)
- Supply chain visibility and management, including: purchase order management; RFID product tracking; exception management; planning and forecasting; inventory management
Global forwarding services are provided across all major routes.
 Download our International Supply Chain PDF (661 KB)
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Extended Supply Chain Services
DHL not only provides physical logistics services but also manages other enhanced supply chain services, improving efficiencies and reducing costs.
Order Management
Receipt, management, execution, sequencing and dispatch of orders in a timely manner.
Call Centre Management
A Call Centre manages orders, monitors sales activities, provides customer services and functions as a Help-desk.
Global Inventory Management
DHL gives the customer a global view of inventory, thus enabling informed decisions regarding the disposition of stock.
Consolidated Billing Services
The creation of a consolidated and categorised invoice, based on all services performed in a specific time-period by more than one service provider, made available in an agreed format.
Freight & Customs Solutions
DHL's many years of experience with international trade requirements and formalities, combined with the European Competence Centre and country expertise, gives customers the leading edge in service, quality and management in cross border transactions.
Implementation Services
Implementation and Project Management
Implementation starts by defining project aims, setting the targets and describing the deliverables in detail. The major topics in implementation include business processes, engineering, real estate, IT systems, migration, HR, finance and legal considerations.
DHL manages projects according to a six-step process:
Implementation starts by defining project aims, setting the targets and describing the deliverables in detail. The major topics in implementation include business processes, engineering, real estate, IT systems, migration, HR, finance and legal considerations.
DHL manages projects according to a six-step process:
- Initiation: The formal start of the project
- Design: The formal agreement on how to approach the project and its deliverables
- Planning: Following agreement, a detailed plan is created
- Execution: After detailed planning and preparation, the project goes 'live'
- Closing: Gradually phase out and prepare for handover of the deliverables
- Handover: The formal end of the project
Continuous Improvement Programme
DHL's Continuous Improvement Programme involves completing 12 essential steps within a four-stage process: Planning for Quality, Organising for Quality, Measuring Success and Continuous Development. One of the core tasks is to evaluate cost efficiency, to ensure that costs are being driven down.
Quality Management
Total Quality Management is a management strategy that integrates quality orientation into the whole structure and workflow of a company by using methods and techniques of quality management.
Our Corporate Policy for Quality, Environment, Health and Safety (QEHS) is based on five corporate values:
Globally, our management systems are certified according to the international standard for quality management systems ISO 9000 in almost every operating unit.
Our Corporate Policy for Quality, Environment, Health and Safety (QEHS) is based on five corporate values:
- Customer satisfaction: Providing our customers and their customers with excellent, high value logistics solutions
- Employee motivation: Building on the know-how and stimulation of individual potential in multi-cultural teams
- Operational excellence: Continuous improvement of processes and services to fulfil or exceed expectations
- Corporate citizenship: Acting as a responsible corporate citizen in all countries
- Shareholder reward: Developing a sustainable business to provide increasing shareholder value
Globally, our management systems are certified according to the international standard for quality management systems ISO 9000 in almost every operating unit.
KPI/Performance Management
Performance management is a key part of the supply chain. Measured elements are reviewed as a system, as each component interacts with all the other parts around it. Performance measuring not only records historical performance but also provides early indication of any service slippage. In this second role, the measures provide a valuable contribution to DHL's Continuous Improvement Programme.
Outsourcing Projects
Outsourcing involves DHL taking over and managing previous in-house logistics operations, including:
- Distribution centres
- Transport operations
- Back-office functions
- Supply chain management functions
- After sales services
Contact us
If you would like to know more about logistics solutions, please use our 
on-line contact form or speak to your regular DHL contact.
on-line contact form or speak to your regular DHL contact.
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